Customer Service Agent with French

Are you looking for a place where you can easily balance work with your studies or personal passions, while meeting great people and gaining valuable experience? Put your French language skills to use and join CCIG Group!

Proposed form of cooperation: CONTRACT OF MANDATE

Your responsibilities

• Providing customer service via phone, chat, and email in French,

• Providing customers with information and support regarding their enquiries and reported issues,

• Assisting customers in resolving their cases in accordance with applicable procedures and customer service standards,

• Ensuring a high quality of customer service and creating positive customer experiences.

Our requirements

• Fluent French at C1/C2 level - a must-have,

• English at B2 level,

• Willingness to work in a hybrid model,

• Empathy and a positive attitude,

• Ability to remain calm and composed in challenging situations,

• Team-oriented approach and a responsible attitude towards assigned tasks.

Nice to have

• Previous customer service experience is welcome but not required.

What do you get by working at CCIG Group?

• A great start – even if you don't have previous experience, we value your potential above all!

• Benefits package – MultiSport card, private Lux Med medical care, and group insurance,

• Flexible working hours – easily combine work with your studies or personal passions,

• Fruit days and free coffee – because energy is essential,

• Soft skills development – learn the ins and outs of negotiation and problem-solving, skills that will be useful not only at work ;)

• A transparent career path – joining us opens the door to real opportunities for professional growth. We are proud that 89% of our employees started their journey with us in customer service and then successfully developed their careers within the company. After just 3 months of employment, we encourage you to take part in internal recruitment processes and spread your wings in Leadership, Training, or HR roles.

What happens after you click "Apply"?

• We simply want to get to know you! Leave your contact details in the recruitment form and we'll tell you everything during a phone call :)

• We'll invite you to our office for a meeting. This will give us a chance to get to know you better – and you'll be able to see where and how we work.

• Feedback matters to us. We respect your time, so after the recruitment process, we always get back to you with feedback, regardless of the decision.